Shipping Terms
📦 Shipping Instructions
Payment Method: Users can select products according to their personal preferences, and cash on delivery is supported.
For returns, please refer to the store's return and exchange policy. If you have any questions after receiving your goods, please contact our online customer service at any time; we are at your service 24/7!
🚚 Logistics Terms
Shipping Fee: Free shipping on all orders.
Shipping Time: After successful order processing, we will arrange shipment in the order received, and it is expected to be processed within 3 business days. Delivery is not limited to a specific time period; we ship normally on Saturdays, Sundays, and public holidays.
Delivery Time: After order completion, delivery is expected within 7-10 business days.
Signing Instructions:
Please fill in a signable address and contact phone number when placing your order.
Upon receiving your goods, please check on the spot whether the outer packaging is intact, whether the quantity of goods matches the order, and whether the shopping list is complete. If the outer box seal is damaged or torn, you have the right to refuse delivery.
If you are unable to sign for the package yourself, you may authorize someone else to sign on your behalf. This act of signing on your behalf will be considered valid. The courier is only responsible for delivering the goods to the designated address and does not guarantee delivery to the specific person.
Information Modification: Delivery information cannot be modified after order confirmation. Please fill in your address and phone number carefully when placing your order. We apologize for any inconvenience this may cause.
Delayed Delivery Handling: Orders that cannot be delivered due to incomplete information will be held by the delivery company for 5 days. We will notify you via email. If you do not receive a reply within 5 days, we will arrange a return and refund.
🔄 Returns and Refunds
If the product is defective, you can apply for a full refund.
The return and exchange methods and conditions are subject to the instructions on the sales page and the order process.
When returning goods, all products, gifts, accessories, packaging, and documents must be intact. If there is an invoice, it must also be returned.
For refunds due to order cancellation or contract invalidation, we will process the relevant invoices for you in accordance with the law.
❓ Frequently Asked Questions
Q1: Can I specify a delivery time when placing an order?
A1: Delivery time depends on the shipping company listed in your order.
Q2: How do I file a complaint about the courier service?
A2: You can contact the local customer service hotline of the shipping company listed in your order.
Q3: How long does it take to deliver after shipment?
A3: Generally, delivery takes 7 business days after shipment (excluding Sundays).
Q4: What should I pay attention to when signing for the package?
A4: Please check that the outer packaging is intact. If it is damaged, you can refuse to accept the package.
Q5: Do I need to provide identification when receiving the package?
A5: No. The courier is only responsible for delivery to the designated address. Anyone within that address can sign for the package on your behalf.
Q6: What if someone else signs for my order?
A6: Please contact the corresponding courier company's customer service for assistance.
Q7: How do I check the delivery status of the partner logistics company?
A7: Please check the corresponding logistics channel according to the shipping company information in your order.
If you have any questions about the delivery terms, please send an email to service@mail.ohklyghk.com. Our customer service team is available 24/7 to answer your questions.